The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Information may relate to: | client instructions codes of practice, including the National Standards for Manual Handling and the Industry Safety Code emergency procedures material safety data sheets (MSDS) operations manuals and job specifications quality assurance procedures manufacturer specifications standards and certification requirements supplier instructions workplace policies and procedures. |
Organisational requirements may relate to: | access and equity policies, principles and practices business and performance plans client service standards code of conduct and code of ethics communication and reporting procedures complaint and dispute-resolution procedures emergency and evacuation procedures employer and employee rights and responsibilities information that must be recorded OHS policies, procedures and programs own role, responsibility and authority privacy and confidentiality of information procedures for checking personnel and vehicles quality assurance and continuous improvement processes and standards requirements for checking container seals resource parameters and procedures roles, functions and responsibilities of security personnel statutory reporting storage and disposal of information. |
Legislative requirements may relate to: | Australian standards and certification requirements licensing and permits for firearms licensing requirements for handling and carrying particular classes of goods relevant state and territory regulations and legislation covering: firearms OHS privacy surveillance. |
OHS requirements may relate to: | controlling and minimising risks correct manual handling, including shifting, lifting and carrying duty of care emergency procedures first aid identifying, assessing and reporting risks and hazards monitoring the work environment non-conforming or suspicious consignments safety of self and others safe use and maintenance of security equipment site access and security teamwork and back-up support two-way radio using PPE, such as: firearms gloves safety headwear and footwear. |
Recorded receipt and deliverydetailsmay include: | consignment details identification of carrier identification of receiver identification of vehicle. |
Checks of consignmentmay relate to: | confirming that container seals are correctly applied confirming that the audit trail is preserved identifying loose goods identifying signs of tampering identifying potential fire hazards identifying unsealed consignments identifying suspicious consignments, such as unusual positioning. |
Risks to consignment may relate to: | hazards high-risk locations loss through negligence security of work site theft weather. |
Reports: | may be: verbal written may relate to: discrepancies in consignments faulty equipment incidents, emergencies and occurrences operational outcomes potential security risks and hazards. |
Relevant persons may include: | authorities clients management members of the public police private security personnel public sector security personnel security consultants specialist or technical staff supervisor team members. |
Communication channels and processesmay relate to: | direct line supervision paths established communication protocols lateral supervision paths organisational communication networks use of mobile and fixed telephones use of two-way radio verbal and non-verbal communication procedures, such as: call signs coded messages hand signals phonetic alphabet procedure words for radio telephone communication use of abbreviations. |
Security equipment may include: | access control systems alarm systems digital versatile discs (DVDs), video cassette recorders (VCRs) and webcams earpiece electronic equipment mobile and fixed telephones portable and mounted two-way radio public address system surveillance cameras. |
Potential security risks may include: | consignment unsealed, in unusual position or displaying evidence of tampering firearms handling hazardous or dangerous goods and materials inappropriate security maintenance requirements inclement weather loose goods packages, goods, baggage or cargo left unattended or tampered with persons carrying weapons persons causing a public nuisance persons behaving suspiciously persons in emotional or physical distress persons under the influence of intoxicating substances persons with criminal intent persons, vehicles and equipment in unsuitable locations possible breakdown in security procedures potential fire hazards suspicious or unattended vehicles in areas not designated for parking suspicious packages or substances terrorism uneven ground, steps or road surfaces vehicular and pedestrian traffic violence or physical threats. |
Security procedures may include: | activating and de-activating security systems and devices, such as: access control systems alarm systems ATM vaults digital versatile discs (DVDs), video cassette recorders (VCRs) and webcams surveillance cameras time-delay devices two-key safes armed robbery response checking authorisation of personnel and vehicles in secured area security of consignment protecting clients security of buildings, pavement routes, exits, entrances, thoroughfares and vehicles security of storage areas vehicle accident response. |
Interpersonal techniques may involve: | active listening being non-judgemental being respectful and non-discriminatory control of tone of voice cultural awareness and sensitive use of language and concepts demonstrating flexibility and willingness to negotiate giving constructive feedback providing sufficient time for questions and responses using plain English using positive body language using questioning, reflection and summarising to clarify understanding. |